FAQ

What is the order and processing time frame?

Please allow 24-48 hours (1-2 business days) for us to process and ship your orders.

What happens if my product is damage upon receiving?

Return required for refund. Require photo/video, Return within 3 days.

What is your return policy?

Eligibility for Returns

  • Unused Condition: Wigs must be unworn, unwashed, unstyled(original style), and in their original condition with tags and packaging intact.
  • Return Time Frame: Returns must be initiated within 3 days of delivery
  • Final sale or clearance items cannot be returned or exchanged.
  • Damaged wigs due to customer mishandling are ineligible.
  • Restocking fee 20% for open or return items
  • Customers must email or contact customer service to get approval before returning the item.
  • Provide the order number and reason for the return.
  • Attach photos if the product is damaged or defective.
  • Shipping Fees: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Once the return is processed a refund will be issued to the original payment method within 5-10 business days. Hygiene Policy: Due to the nature of wigs, hygiene is a top priority. Wigs that show signs of wear or tampering cannot be returned.

Where does product ship from?

Texas

How can I cancel my order?

  • Customers can cancel their order before it has shipped by contacting our customer support team.
  • Provide your order number and request for cancellation.
  • If the order has already shipped, cancellations will not be possible, but the customer may follow the return process once the item is received.
  • Refunds for canceled orders will be processed within 5–10 business days.

How can I contact Flutter & Veil?

Email info@flutterandveil.com

How long does it take to receive a response for an email inquiry? 

Within 24-48 hours

What are your business hours?

Monday - Friday 9AM-5PM CST

Can you customize a wig for me?

Yes, click here to view our custom inquiry 

What is my wig made from?

100 % remy human hair or Premium synthetic heat resistant

How should I care for my wig?

Review our WIG CARE GUIDE here